SERVICE
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Service Philosophy
Service Standard
For a long time, the marketing concept of "taste" + "quality" + "brand" and the people-oriented corporate values have enabled our product quality and service quality to gain continuous and widespread recognition from partners and consumers.
Imio has a complete customer service system, which implements services in every link of the product's pre-sales, in-sales, and after-sales.
The imio enterprise believes that the connotation of service will become an important part of product sales and an extension of protecting the interests of users. When users choose the imio enterprise brand, they should to a large extent see the service associated with the product brand . Yimiou companies carefully create high-quality products, use "heart" to understand user needs, use "love" to communicate with users, and use such a series of methods and concepts to complete a brand's shaping and service.
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pre-sale service

Assist in measurement before sale and conduct on-site inspection to confirm the specific installation plan.
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In-sale service

Assist in measurement before sale and conduct on-site inspection to confirm the specific installation plan.
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After-sales service

Implement 24-hour gold medal service, through the "Quality Assurance Card" system, the company directly guarantees the customer's after-sales service quality.
360 Service Concept

360 Service Concept: Service has no end, Satisfaction exceeds needs | Positioning: Provide consumers with system solutions to floor problems;

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Discipline

Shopping guide

Solve furniture problems in an all-round way

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Diligent

Sale link

Response speed = timely, efficient and accurate

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Dedicate

Installation link

Humanistic service=think what customers think and what customers worry about

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Dedicate

After-sales link

Serious service = don't shirk responsibility, don't solve it, don't give up

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